RSA SecurID Software Token for iPhone

Before you begin make sure you,

  • Have installed the RSA SecurID Software Token application from the iTunes App Store on your iPhone
    • The RSA SecurID Software Token application for iPhone can be found HERE
  • Have at least 10-15 minutes to complete this process
  • Read through the instructions
  • Have access to a PC workstation with an Internet connection
  • Have your mobile device in hand

To be able to utilize your software token on your smartphone, you will need to successfully import your RSA software token and set your PIN. Please follow the instructions in the order they are presented.

Part 1: Import Software Token from an E-mail hyperlink

On your Mobile device do the following:

NOTE: Make sure that you have a network connection on your device.

  1. In your device Mail application, open the e-mail that you received from APRS. (Verify that the email domain is UPS.com) with the Subject Line: UPS-SecurID Access Software Token Installation and Activation Instructions
  2. Tap the Click here to activate your token hyperlink in the email to import your token.
  3. If prompted to accept a website certificate, tap Accept.
  4. Upon successful token import message, tap OK.
  5. Your token has been imported, and the RSA application opens.

If there are any import issues, please go to KB0113369 as described below.

Part 2: Setting a PIN (Personal Identification Number)

  1. On your computer go to https://amrsa.ups.com/ssp/
  2. Click on the Challenge Q&A Authentication icon or One-Time Email PIN
    3.  
  3. For Challenge Q&A Authentication, enter your RSA SecurID in the User ID field and click Log On.
  4. Enter the answers to your Challenge Questions and click Submit Answer.
  5. From the Home Tab, click on the button Change Or Set PIN.
  6. Set PIN per the PIN complexity requirements. Click Submit.
  7. PIN Set Confirmation appears upon successful PIN creation. Click Close.
  8. Note PIN Status is now SET.

Part 3: Validate Your Token

  1. On your computer, click Test HW/SW Token.
  2. On your mobile device, open the SecurID application.
  3. Enter the PIN you just created and click Submit.
  4. On your computer, in the Passcode field, enter the 8-digit passcode that is displayed on your device, without any spaces. Click Test Login.

    5. NOTE: your User ID will be the ID displayed in the User ID field.

  5. Authentication Success confirms your token is working. Click Close.

SMC can also be utilized for assistance. KB0113369 details the procedure of how to activate software token using a QR Code. The QR Code activation process should be used if you have a software token activation that you cannot import through the methods described in this documentation.

For further assistance with the token activation process (including the QR Code process from KB0113369), please contact the UPS Help Desk at 1-888-UPS-TECH (1-888-877-8324), or via applicable local Help Desk telephone numbers.